This course provides a thorough understanding of Claims handling and the settlement process for a range of Insurances.

Intended for

Junior Claims and Underwriting personnel and employees of non-life companies involved in claims handling.

Activities

PowerPoint text, group work on case studies throughout the program.

Course Content

  • Day 1

    • Definition of a claim and a loss.
    • Claims handling and claims adjustment.
    • The Claims process.
    • Calculation of Claims costs.
    • Motor Claims:
      • Types of losses.
      • Claims process and documents.
      • Insurance & Reinsurance clauses & exclusions and their effects on Claims.
  • Day 2 - Engineering Claims

    • Types of Losses.
    • The Claims process.
    • Claims documents.
    • Insurance & Reinsurance clauses & exclusions and their effects on Claims.
  • Day 3 - Marine Cargo Claims

    • Types of Losses.
    • Claims process and documents.
    • Insurance & Reinsurance clauses & exclusions and their effects on Claims.
  • Day 4 - Property Claims

    • Types of Losses.
    • Claims process and documents.
    • Insurance & Reinsurance clauses & exclusions and their effects on Claims
Partnership for a Total Solution IT Governance and Optimizations Operations Portal & E-Commerce Enterprise Architecture Application Development Advisory Services & Enablement Business Process Performance Management Innovation Value Centers