This course includes Foundation, Intermediate and Advanced level training, and successful post-course assessment earns the A.I.I. Certificate in Motor Accident Estimation.

This course aims to provide a comprehensive understanding of the factors that affect decisions about vehicle repair and write-off, the estimation of motor accident costs, relevant insurance covers and principles, procedures and processes for handling motor accident claims, fraud prevention and the use of technology in claims management.

Intended for

All motor claims personnel.


Tutor presentation, group work using real case studies, video clips, discussion and feedback.

Course Content

  • Day 1

    • A history of car manufacturing
    • An overview of different types and models of vehicles
    • Introduction to vehicle damage estimation
  • Day 2

    • Description of Insurance covers
    • Insurance Principles
    • Road map of claims procedures, papers and reports
  • Day 3

    • Roles and responsibilities within the claims process
    • Claims processes and systems
    • Damage estimation
  • Day 4

    • Liabilities
    • Reserving claims
    • Closing claims
    • Claims Data Analysis
  • Day 5

    • The core competencies for a motor accident surveyor
    • Methods of preventing Fraud
    • Future Use of Technology in claims
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